Terms and Conditions

urbanshell general terms and conditions

  • 1 SCOPE AND PROVIDER

These terms and conditions apply to all orders placed through the urbanshell GmbH online shop. The right of withdrawal applies only to consumers as defined in §13 of the German Civil Code (BGB) and is excluded for businesses as defined in §14 of the German Civil Code (BGB).

The contracting party is urbanshell GmbH, Robert-Bosch-Straße 6, 50769 Cologne, registered at the District Court of Cologne, HRB 117546

  • 2. CONCLUSION OF CONTRACT
  1. The product descriptions in the online shop do not constitute binding offers.
  2. By clicking the "Buy Now" button, you are submitting a binding purchase offer.
  3. Your order can be accepted either by sending a separate order confirmation via email or by delivering the goods within 14 days. An automated email sent immediately after you submit your order merely confirms receipt and does not constitute acceptance of your order.

  • 3 PRIZES

The prices listed on the product pages include VAT and all other price components. They also include shipping costs.

  • 4. DELIVERY TERMS AND SELF-SUPPORT RESERVATION
  1. We deliver to selected countries in the European Union, including Germany.
  2. Unless otherwise stated, delivery time is 2-5 days.
  3. In the event that individual products are unavailable, we are entitled to make partial deliveries at our own expense, provided this is reasonable for you.
  4. If delivery of the goods fails three times due to your fault, we reserve the right to withdraw from the contract. Any payments already made will then be refunded immediately.
  5. Should we be unable to deliver the ordered product because our suppliers fail to deliver to us through no fault of our own, we may withdraw from the contract. In this case, we will inform you immediately and refund any payments already made.

  • 5 PAYMENT TERMS
  1. Payment can be made by invoice, credit card (MasterCard or Visa), PayPal or Klarna.
  2. When paying by credit card, your account will be debited upon our acceptance of the contract offer.
  3. In case of late payment, default interest of 5 percentage points above the base interest rate is payable. Higher damages for default may be claimed.

  • 6. Retention of Title

The goods remain our property until full payment is received. Prior to the transfer of ownership, pledging, assignment as security, processing, or modification of the goods is not permitted without our consent.

  • 7. Right of withdrawal and instructions on withdrawal

Right of withdrawal

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

The right of withdrawal is excluded for products that are manufactured according to the buyer's individual specifications or are clearly tailored to their personal needs. This applies to goods that are not prefabricated and whose production is based on a specific selection or specification by the buyer.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post to urbanshell GmbH, Robert-Bosch-Straße 6, 50769 Cologne, Germany, or an email to info@urban-shell.com). You may use the attached model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

The refund may be withheld until we have received the goods back or you have provided proof of shipment, whichever comes first.

The goods must be returned immediately, but no later than fourteen days after you notify urbanhell GmbH of your cancellation. The deadline is met if you send the goods before the deadline expires. You bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately €100, depending on the size and weight of the goods being returned via DHL.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

SAMPLE CANCELLATION FORM

(If you wish to cancel the contract, please fill out this form and return it.)

To urbanshell GmbH, Robert-Bosch-Straße 6, 50769 Cologne, info@urban-shell.com

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*).

Ordered on (*)/received on (*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notifications on paper)

Date

(*) Delete as appropriate.

  • 8 TRANSPORT DAMAGE
  1. In case of obvious transport damage, please report this immediately to the delivery person and contact us as soon as possible.
  2. Failure to file a complaint will not affect your warranty rights, but it will help us to assert our own claims against the carrier or transport insurance company.

  • 9 WARRANTY AND LIABILITY
  1. Our products are covered by statutory warranty rights.
  2. Our liability for damages that did not occur to the goods themselves is excluded, unless there is intent, gross negligence or personal injury.

  • 10 ONLINE DISPUTE RESOLUTION

The EU Commission provides a platform for online dispute resolution, accessible at http://ec.europa.eu/consumers/odr . We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

  • 11 FINAL PROVISIONS

For disputes arising from or in connection with this agreement, German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law applies only to the extent that it does not deprive the consumer of the mandatory consumer protection provisions of the state in which the consumer has their habitual residence at the time of their order. Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain in effect. The relevant statutory provisions shall apply in place of the invalid provision.